Central in collaboration with The NHS presents ‘Creative Communication’

Having been awarded the contract to deliver the ‘Great Expectations’ training programme for NHS Chelsea & Westminster Trust, we created two half-day workshops focusing on giving feedback and ‘positive adult-to-adult’ conversations. We created a series of role-plays and scenarios that formed an integral part of the training. The training was delivered to approximately 200 medical professionals over 3 weeks.

Course Objectives included:

  • Understand fundamentals of negotiating
  • Discover the importance of active listening 
  • Tools to resolve conflict
  • Increased awareness of individual impact & communication style
  • Scenario-based learning
  • How to have courageous conversation and build empathy
  • Increase confidence in one-to-one conversations 


93% agreed that what they’d learnt throughout the day could be put into practice


95% agreed that the workshops were relevant to their daily working life


95% felt their skills had been stretched and developed


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