The NHS | The Royal Central School of Speech and Drama


Central in collaboration with The NHS presents ‘Creative Communication’

Having been awarded the contract to deliver the ‘Great Expectations’ training programme for NHS Chelsea & Westminster Trust, we created two half-day workshops focusing on giving feedback and ‘positive adult-to-adult’ conversations. We created a series of role-plays and scenarios that formed an integral part of the training. The training was delivered to approximately 200 medical professionals over 3 weeks.

Course Objectives included:

  • Understand fundamentals of negotiating
  • Discover the importance of active listening 
  • Tools to resolve conflict
  • Increased awareness of individual impact & communication style
  • Scenario-based learning
  • How to have courageous conversation and build empathy
  • Increase confidence in one-to-one conversations 


93% agreed that what they’d learnt throughout the day could be put into practice


95% agreed that the workshops were relevant to their daily working life


95% felt their skills had been stretched and developed


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