Impact & Influence for Leaders & Managers
This course has been designed for leaders and managers who wish to increase their confidence and become more aware of how the voice and body can influence and impact on staff rapport. This course will explore why flexibility is at the heart of influence as well as develop familiarity with behavioural tools for leadership. This course will allow you to explore and define your leadership and management style.
> Learn the importance of active listening in management
> Explore leadership styles for adaptable communication and improve personal style
> Identify the necessary tools to lead, manage and motivate staff effectively
> Understand how to deal with status issues when dealing with colleagues and, or clients
> Master the art of influence when dealing with conflict
> Learn how to adjust voice and body language to connect with clients and staff
> Using archetypal communication styles to express leadership qualities
> Receive professional feedback for personal development.
Duration: one-day course, 10.00am – 5.00pm
Dates: 7 November 2012, or
26 February 2013, or
4 June 2013
Cost: £345 inclusive