Telephone skills for effective communication workshop

This course is aimed at anyone who uses the telephone in their daily work e.g. for sales or conference calls and would like to ensure they get their message across in a clear, concise, impactful way and improve their customer service skills.

An excellent phone manner is still an essential part of customer service and business communications despite the growth of online businesses. During this session you will learn the secrets of influencing on the telephone, whether you are making new business calls, receiving orders or making regular teleconferences.

Objectives:

• become aware of how the sound & quality of your voice can affect communication
• know how to adjust vocal tone to connect with clients and guests early in a conversation
• techniques for emphasis and clarity
• learn how to develop rapport over the phone
• deal with difficult customers and diffuse hostile conversations
• become flexible communicators.

Outcomes

If you have increased confidence on the phone, you will improve the levels of satisfaction amongst your customers which will increase income through recommendations and repeat custom. You will also reduce costs incurred by dealing with customer complaints

Location

British Library Business & IP Centre

2-5pm
Cost: £25

Booking details

Download the booking form below and once completed email it to knowledgetransfer@cssd.ac.uk or return via post to:

HEIF
Central School of Speech and Drama
64 Eton Avenue
London, NW3 3HY

For more information call 02075593954.